Refund Policy
Last updated July 18, 2026
Topped is operated at topped.ai by Lior Cohen, sole proprietor. Billing is handled by Polar, our merchant of record. This page describes when we refund a charge; it sits alongside our Terms of Service and Polar’s buyer terms.
1. Cancelling is always available
You can cancel a paid plan at any time from your account settings, effective at the end of the current billing period. Cancelling downgrades your account to the free tier rather than deleting it, and you can export everything Topped holds about you at any time - you are never locked in.
2. When we refund
Email support@topped.ai from your account email with the charge you are asking about. We refund:
- duplicate or incorrect charges - always;
- a material failure of the service - if you paid and the core service you paid for did not work, we will make it right with a full refund, a partial refund, or an account credit, depending on the circumstances.
3. When we usually do not refund
Except as described above or required by law, fees are non-refundable once a billing period or a purchase has started. Refunds are not usually provided for change of mind, unused time or unused credits, forgetting to cancel before a renewal, dissatisfaction with AI-generated content you chose not to publish, or restrictions and decisions made by the social platforms on your own accounts.
4. Your statutory rights
Nothing on this page limits any consumer rights you have under the laws of the country where you live that cannot be excluded by agreement.